Even though the history of chatbots goes back into the 1960s, chatbots are one of the latest developments in technology that all businesses should consider using. When properly implemented, chatbots can help to improve employee engagement, as well as customer experience. Yet, many businesses are still unable to fully reap the benefits of this technology, partly due to a number of common chatbot myths. Here we debunk six popular chatbot myths. One of the biggest misconceptions is the notion that chatbots are only applicable to specific industries, most commonly, that they only deliver results in customer service sectors.

What is the first thing that comes to mind when someone mentions the sentence, Chatbots for business? Majority of the people will imagine primitive, button-based bots they might have used to order a pizza or to send a sticker. However, the field of chatbots is broader than that. Chatbot is a dialog interface integrated into software, applications, websites and even messengers to solve a myriad of issues. By 2022 chatbots will save businesses more than $8 billion per year.

Each of these now debunked myths have grown from ideas or misconceptions that are quite believable, so it is easy to sympathise with people who may hold those points of view. However, all of the above stereotypes have now been disproven with the use of unignorable facts and figures to support the arguments. There is no need for anyone to have any fears about implementing or using chatbots anymore, so go ahead and use one to boost your business today.

In the last few years, there has been much hype around chatbots and Artificial Intelligence (AI) in digital transformation. These technologies with their conversational capabilities can transform the business workflow process and increase customer loyalty. Several leading organizations have already adopted chatbots to improve their customer satisfaction and increase employee productivity. Despite the uses and benefits that chatbots will be able to provide, many organizations are still hesitant in trusting chatbots entirely. The misconceptions and myths about chatbots are restricting them from implementing one and having a healthy ROI on it.